Start the game > Tap on "Tap to display Player ID" on the bottom right of the Title Screen to copy your Player ID.

You can also open up the "Menu (≡)" in-game, press on the Player Card and select "Copy Player ID" to copy your Player ID.

When a log-in issue occurs, please check if you are encountering any of the following situations:

- Entered an incorrect Player ID.

- Unstable Internet connection.

If you are encountering any other issues, please proceed to Xsolla's support site to confirm.

1. If Payment Is Made In-Game

You will return to the Title Screen after the payment is made.

1. If Enigma Entity Is Not Correctly Updated After Payment

If the purchase of Enigma Entity was made on the Web Store, the correct amount will be reflected after restarting the game. If you are still encountering any issues, please proceed to Xsolla's support site to confirm.

If you see an error message when making a payment, please check if you are encountering any of the following situations:

- Making a purchase on the Web Store before setting your birthday in-game.

- You have reached the item's purchase limit.

- Unstable Internet connection.

If you are encountering any other issues, please proceed to Xsolla's support site to confirm.

Items from redeem codes will be sent to the Player ID logged in to the Web Store.

- After entering a redeem code, the items will be delivered via in-game mail. Unless otherwise specified, the redeemable period will be 30 days. Please claim the items as soon as possible.

- If a redeem code is entered in-game, players might be sent to the Title Screen. We apologize for any inconvenience caused.

- Please take note of the availability of each redeem code. Redeem codes will become unavailable once they expire.

- Each redeem code can only be used once.

- The entering of a redeem code is irreversible. Please make sure you are logged in to the correct account before entering a redeem code.

- If you have any questions regarding redeem codes, please proceed to Xsolla's support site to confirm.

This Web Store is the official platform for the purchase of "TRIBE NINE" digital goods.

For inquiries regarding items bought on the Web Store, please proceed to Xsolla's support site to confirm.

- Inquiries on Payment Method

- Refunds

- Unauthorized or unverified purchases

- Receive support from Xsolla here